Refund policy

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • You received a defective or damaged product.
  • You received an incorrect product.
  • The product is unused, in its original packaging, and includes all accessories, tags, and invoices (where applicable).

2. Defective, Damaged, or Incorrect Products

If you receive:

  • A defective product,
  • A damaged product, or
  • A product different from what you ordered,

ShopyBloom will arrange a free exchange at no additional cost.

  • No return or pickup charges will be applied.
  • Customers may be asked to provide clear photos or a short video of the product to help us verify the issue.
  • Once the issue is verified, we will arrange a replacement as quickly as possible.

3. Returns for Other Reasons

If you wish to return a product for reasons other than receiving a defective, damaged, or incorrect item (such as a change of mind, ordering the wrong item, or no longer needing the product), the request may be accepted subject to our approval.

In such cases:

  • Return shipping and handling charges will apply.
  • Any applicable return processing fees may be deducted from the refund amount.
  • The product must be unused, in its original condition, and returned with all original packaging and accessories.

4. Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or incorrect:

  • Personal care and hygiene products after opening.
  • Products damaged due to misuse or improper handling by the customer.
  • Items returned without original packaging or missing parts.
  • Customized or personalized products (if applicable).

5. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method or another agreed method within 5–10 business days, depending on your payment provider.

6. Exchange Process

Eligible exchange requests will be processed after verification and pickup (if required). Replacement products will be dispatched as soon as they are available.

7. How to Request a Return or Exchange

Go through the "Return your order" page in the main menu and fill out the given form. please fill out the given fields correctly:

  • Your Order ID
  • Your name and contact details
  • Photos or videos of the product (if damaged, defective, or incorrect)
  • A brief description of the issue

Our support team will guide you through the next steps through Email or Whatsapp.

8. Policy Updates

ShopyBloom reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page and will take effect immediately upon publication.